Refund Policy

Last updated: June 2026

Our refund policy varies by product. The short version: most readings have a 14-day refund window with no questions asked. The Year Ahead (our smallest product at $8.99) is non-refundable — explanation below. Subscriptions have specific rules covered in their own section.

The Year Ahead — $8.99 (non-refundable)

Pricing this reading at $8.99 was intentional — it's the cheapest entry point we offer because we want a real numerology reading to be something most people can actually afford to try. Most readings in this space cost $97 to $497; we price ours like books, not therapy sessions. (More on that here.)

The tradeoff that lets us hold the price this low is what makes the Year Ahead non-refundable: at $8.99, the payment processing fee on a refund is bigger than what we made on the sale. Refunding actually costs us more than the purchase itself. So we don't offer refunds on this product.

If you're not sure whether the writing will land for you, please start with the free Life Path reading first — that's exactly what it's there for. Reading a few hundred words in your inbox will tell you everything you need to know about whether the voice fits.

The only exception: if a reading was never actually delivered (technical failure on our end), email us and we'll refund the full purchase price.

A Reading ($17) and The Complete Reading ($47)

14-day refund, no questions, no friction. If your reading didn't land for you, reply to the email it came in or write to hello@clearingstudio.com within 14 days of purchase. We'll refund the full purchase price. We'd rather hand back your money than have you keep a reading that didn't do anything for you.

There is no list of "approved" reasons. You don't have to justify it. "It didn't land" is enough.

The Monthly Clearing — subscription refunds

The Monthly Clearing is offered as a recurring subscription with two billing options: $11.00 USD per month or $111.00 USD per year. The subscription has its own rules because the cadence is different from a one-time reading:

• Cancellation stops future charges immediately — once you cancel, no further charges are made. You can cancel in one click from the "Manage subscription" link in any of your emails. Cancellation takes effect at the end of the current billing period (end of the current month for monthly subscribers, end of the current annual term for annual subscribers); you keep access through the period you've paid for.
• Within 14 days of your first purchase: full refund. If you cancel within 14 days of the original purchase (whether monthly or annual), email us and we'll refund the most recent charge in full.
• Monthly subscribers — after 14 days, the current month is not pro-rated. Cancellation ends auto-renewal; you keep the reading already sent (or to be sent) for the month you've paid for, and no partial refund is issued for unused days.
• Annual subscribers — after 14 days, the remainder of the year is not pro-rated. Cancellation ends auto-renewal; you continue to receive the monthly reading through the end of your current annual term (up to the remaining months of the year you paid for), and no partial refund is issued for the unused months. This is a discounted annual rate (~16% off paying monthly) sold as a commitment for the year — if the commitment isn't right for you, the monthly option exists for that reason.
• If a monthly issue is never delivered, for example a technical failure on our end, we will refund the proportional value of that missed issue — email us and we'll process it.
• Accidental renewals. If you intended to cancel and a charge slipped through within the first 7 days of the new billing period (monthly or annual), email us — we routinely refund these as a goodwill gesture and immediately cancel the subscription.
• Where the law gives you more. Some jurisdictions (e.g. the EU/UK, certain Canadian provinces) give consumers stronger statutory cancellation rights for subscriptions. Where those apply to you, they apply on top of this policy.

Wrong birthdate entered at checkout

For any product (including the Year Ahead), if you entered the wrong birthdate, email us — we'll regenerate the reading at the correct birthdate at no additional charge. This isn't a refund; it's a correction.

How to request a refund

Email hello@clearingstudio.com within 14 days of purchase with your order details. Refunds typically appear on your statement within 5–10 business days depending on your card issuer. We aim to respond within 2 business days.

Chargebacks

Before initiating a chargeback with your card issuer, please contact us first. Most issues can be resolved more quickly by emailing us directly — and you'll get your money back faster than the chargeback process.